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What you can do on our app

  • Get quick and easy access to your Royal London pension plan and Stocks & Shares ISA and see what you've taken out and what you've paid in.

  • Stay up to date with important reminders like if we have awarded ProfitShare.

  • View your investment details including a fund breakdown.

  • Use our Targeted Support service to check if our Stocks and Shares ISA is right for you. If it is, we'll give you an investment recommendation.

  • Explore how much you could have when you come to retire.

  • Transfer pensions you have with other providers into your Royal London Workplace pension.

  • View and add your nominated beneficiaries to your pension.

When it comes to your pension savings, it’s good to know you’re on track for the retirement you want.

Our mobile app can make it easier to check in with your pension that little bit more often.

We’ve made it easy to keep track of your pension whenever you like - you can see what’s been paid into your plan…

…where it’s invested and how it’s performing…

…and what it could be worth in the future.

As a mutual, we aim to reward our members when we do well – we call this ProfitShare. We’ll let you know about any ProfitShare awards we make using the app.

We’re continuing to make our app easier for you to use. We’ve already updated the app so you can track any income you’re taking through drawdown if you’re in retirement…

…and introduced new financial wellbeing content to help you get to grips with important topics, like budgeting or reducing debt.

You can listen to podcasts and take a look at our latest guides and articles.

We’re listening to your feedback to develop more exciting features - this is just the beginning.

Whether it’s a nudge from us about what’s happening with your pension, or letting you know about our latest financial wellbeing content hot off the press.

Download our free app from the App Store or Google Play.

If you’d like a more in-depth conversation about your pension, speak to your financial adviser or find one at unbiased.co.uk.

Accessing our mobile app

Our app is available for most Royal London or Scottish Life pensions taken out since 2004. It's also available for Royal London Stocks and Shares ISAs taken out since September 2025.

If you haven't registered your account, tap register once you've downloaded the app and follow the instructions to get your account set up.

If you've already activated your account simply login once you've downloaded the app.

App Store Google Play

Plans not available on the app

Pensions plans taken out with us before 2004 or with any of the following providers aren't available on the app:

  • Friends Provident
  • Refuge Assurance
  • Royal Liver
  • United Friendly
  • Canterbury Life
  • National and Provincial Policy

If you have one of these plans you can access it through online service.

Co-operative Insurance Service (CIS)

Unfortunately, plans originally taken out with the Co-operative Insurance Service (CIS) aren't currently available online or through the app.

Frequently asked questions

We’ve tested our mobile app extensively to make sure it’s secure, so you can use it with confidence.

Our app also supports face and fingerprint recognition, also known as biometrics. So, you can log in to the app using fingerprint or face recognition. This works across both iOS and Android devices but depends what type of phone you have.

We have two-factor authentication in place to make your account more secure. This extra step helps prevent unauthorised access, even if someone knows your password. It’s a straightforward way to strengthen account security and protect sensitive information. If you're already using biometrics you won't require two-factor authentication to log in to your account.

If you're having problems logging in to view your plan there are a couple of reason why that might be.

Your plan becomes accessible on our app once your first contribution has been made. If you have a new plan this might be why you can’t log in or register.

Our mobile app is only available for some plans. So it could be that your plan currently is not available via our mobile app. You can see a list of plans not currently available on the app on this page.

If you're still having problems, please contact us on 0345 602 1885.

At the moment, you can add or update your beneficiaries through our mobile app.

For any changes to your investments you can change or update these using our online service, and if you need to make changes to your personal details, you simply need to contact us.

If any of your details are incorrect, or you don’t understand something in the app, you can contact us.

We won’t be able to give you financial advice, so if you have questions about your retirement goals, you should speak to an adviser. If you don't have an adviser, you can take a look at our guide to ‘Where to look for a financial adviser’.